The Process
Your product might be great.
If people can't use it, it won't matter
Look at what you built, then talk to the people using it.
The work starts with a close look at what you have built. Then conversations with the people who use it, or people like them. Their path through the product gets mapped: where they move easily, where they stall, and where the friction lives. What comes back is a clear picture of what is happening and what to do about it.
It sounds simple. It rarely is. When you have built something, you know how it is supposed to work. Your users do not have that context, and most will not complain when it fails them. They just disappear.
When to bring User Experience Consulting in
The moments this work pays for itself.
Especially in complex, infrastructure-heavy systems, like digital asset management and content platforms, teams often assume they will figure it out internally. That usually means months spent optimizing the wrong thing.
- Adoption is flat after launch.
- You're redesigning and don't want to repeat past mistakes.
- Users describe your product as confusing or cluttered.
- Support is fielding basic how-to questions.
- You want to validate a product before scaling it.
Five phases, and what lands in your hands
Illustrative, not a fixed template
This is one example of how an engagement can run. The real shape depends on where the product already is and what it actually needs, some phases compress to days, others expand, and a few get skipped entirely.
What stays constant: each phase produces artifacts a team can act on immediately. Nothing waits for a final reveal at the end of a six-month study.
- 01
Phase 01 · Week 1
Frame the problem
Focused interviews with the people doing the work, plus a working session with product, engineering, and leadership. Enough evidence to name what is actually broken, without stalling the quarter.
You get
- Stakeholder and user interviews
- Current-state workflow map
- Prioritized problem statement
- 02
Phase 02 · Week 1-2
Shape the direction
Ideation with the team instead of a solo reveal. Concepts get pressure-tested against constraints, data models, and roadmap reality before anyone commits engineering time.
You get
- Concept options with tradeoffs
- Information architecture
- Scope and sequencing plan
- 03
Phase 03 · Week 2-4
Prototype and validate
Something clickable in days, not quarters. Figma, Lovable, and code prototypes go in front of real users, because the fastest way to the right product is showing it, not debating it.
You get
- Clickable prototype
- Usability sessions and findings
- Revised, evidence-backed design
- 04
Phase 04 · Ongoing
Design and ship
Production design, accessibility, and a design system that scales the answer across teams. Clean hand-off to engineering with specs and states that remove the guesswork.
You get
- Production-ready UI and states
- Design system and tokens
- WCAG 2.2 AA specs and hand-off
- 05
Phase 05 · Post-launch
Launch support and what is next
A post-launch review tied back to the problem statement from phase one, plus a clear, prioritized list of what to do next.
You get
- Post-launch readout
- Prioritized follow-up list
- Next-quarter recommendations
Why work with User Experience Consulting
Grounded in real behavior, not design trends.
The work starts with questions, listening, and digging into your specific business model and constraints rather than applying a one-size-fits-all playbook. And because UX work only matters if it actually gets built, the engagement stays live through implementation, translating research findings into something your product and development teams can act on.
The operating principles
What drives the work.
Experiences
Software should leave people feeling important, understood, and valued. That standard sets the bar for every decision on a project, from the strategy session to the final pixel.
People
Curiosity and empathy are the method, not the mood. Real problems belong to real humans, customers, stakeholders, and teammates alike, and the strongest teams are the ones pushing each other to do better for all three.
Innovation
The best solutions rarely come from the obvious angle. An outside-in perspective looks for the framing shift that unlocks something better, then proves it with a prototype rather than an argument.
User Experience Consulting, LLC takes on work where design can make a meaningful difference for the people using it, and stays selective about it on purpose. If that sounds like your team, let's connect.
Pick the shape that fits the problem
One problem,
Solved Fast
$5,000 / week
Fixed capacity, all in
Built for speed: basic upfront research, more high-fidelity interaction. Ideas become clickable, testable prototypes in days, so decisions get made on something real instead of a slide.
- One to eight week contract engagements
- Lovable AI Interactive Prototype
- Usability testing with real users
- Hand-off package engineering can build from, with component library and style guide
Lead UX Consultant,
Inside Your Team
$125 / hour
The full UX process, scaled to what the problem actually calls for: discovery and research where the risk is real, straight to design and testing where the answer is already clear. Each phase earns its place before it runs.
- Hourly rate only, materials billed separately based on the project
- Design system audit and rollout
- Lovable AI prototyping
- Research cadence that fits real sprints
